Posted Nov 4, 2021Support Workers



Business: Nicola Valley Shelter and Support Society
Address: Merritt, B.C.


Agriculture Administrative Janitorial Social Services Community


The Nicola Valley Shelter and Support Society is seeking applications for Support Workers to fill; full time, part time and casual positions, for day, evening and overnight shifts in our 24- hour low barrier shelter.


Applicants are required to

  • Pass and maintain a clear Criminal Record Check
  • Hold or be willing to obtain a valid First Aid Certificate

Preferred qualifications and experience:

  • 2-5 years’ experience working with individuals with mental health and / or addictions in a front-line support role or a combination of post- secondary education and experience.
  • Sound knowledge and understanding of the systemic, cultural and individual barriers facing the homeless and those with mental health and substance use disorders.
  • Conflict resolution training or experience preferred
  • Trauma informed practice training or experience preferred


Skills and Abilities

  • Able to deal with a wide variety of clients in a non-judgmental and compassionate manner
  • Ability to establish and maintain professional boundaries in working with clients.
  • Ability and willingness to perform light housekeeping and occasional lifting up to 30 pounds independently.
  • Knowledge of community resources in the Nicola Valley.
  • Ability to assess emergency situations and respond effectively.
  • Ability to work effectively as part of a team and independently
  • Strong communication, organizational, time management and problem-solving skills
  • Reliable and flexible self-starter with the Ability to multitask



  • Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
  • Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains order in accordance with Nicola Valley Shelter and Support Society.
  • Receives new clients, completes intake paperwork, and orients new clients to the shelter.
  • Enforces shelter polices and follows staff polices and procedures.
  • Performs general administrative functions such as noting within the communication logs, answering the phone and responding to in-person inquires in a professional manner. Provides appropriate information and referrals for those who need other resources.
  • Monitors the activities of clients to ensure the safety of clients, volunteers and staff.
  • Helps clients resolve any issues as they may arise
  • Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration, or the authorities.
  • Maintains written and oral communication of incidents in accordance with polices.
  • Reports any problems to the Shelter Manager.
  • Completes work time sheets bi-weekly
  •  Attends staff meetings and participates in activities designated by Shelter Manager.
  • Other duties as may be assigned by the Shelter Manager.


Cover letters and resumes will be accepted until the position(s) are filled

In person: 2350 Voght St

By email to:

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