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Business: MR. MIKES
Website: ca.indeed.com

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Description

MR. MIKES Steakhouse 

Looking for a full time General Manager

$75,000–$85,000 a year

As the General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements.

Specific Responsibilities:

Customer Satisfaction Commitment:

• Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences.
• Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.

Team and Staff Development:

• Foster a positive and enjoyable work environment for the entire MR. MIKES® team.
• Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.

Bar (urbanLODGE) Management:

• Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.

Support & Communication:

• Collaborate with the General Manager to address specific store performance issues.
• Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems.

Operational Excellence:

• Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER).
• Initiate action plans for improvement based on OER assessments and customer feedback.

Budget & Training:

• Aid in establishing and achieving the restaurant's operating budget.
• Contribute as an instructor in the Franchisee/Management Training Program as needed.

Industry Engagement & Project Leadership:

• Stay updated on industry trends and recommend applicable concepts for MR. MIKES®.
• Lead or participate in specific projects assigned by the Operations Department.

Qualifications:

• High School Graduation is required; Post-Secondary Education is preferred.
• Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant.
• Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB.

Remuneration:

• Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract.

As the General Manager, you'll play a pivotal role in ensuring MR. MIKES® maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers.

Expected start date: 2025-08-25

For more information please visit: www.indeed.com