Posted Jul 31, 2025Resource and Support Worker

Full-time

Details

Business: BC First Nations Justice Council
Website: ca.indeed.com



Tags

Community Customer Service

Description

BC First Nations Justice Council

Looking for a Full time Resource and Support Worker 

$65,000–$75,000 a year

Job Duties and Responsibilities:

  • Contribute to the client experience (greeting clients, attending to the general office environment).
  • Facilitate a close working relationship with local Indigenous communities and organizations, including local First Nations, Tribal Councils, delegated Indigenous agencies and all other Indigenous organizations.
  • Ensure Indigenous and non-Indigenous communities and service providers are aware of all services offered by the BC First Nations Justice Council.
  • Ensure widespread availability of printed materials that explain the work and mandate of the BCFNJC and IJC materials such as pamphlets, handouts and business cards.
  • Maintain strong connections for reciprocal referrals with child, youth and family service providers, criminal justice organizations and agencies, health agencies, community housing and poverty organizations and all other service providers or agencies that can provide assistance, programs, services and resources to Indigenous people.
  • Keep apprised of waitlist times, eligibility criteria or service specific matter or information that will benefit IJC clients.
  • Consult with and be available to other IJC staff to provide information and services to ensure the appropriate services are delivered to IJC clients in a timely and effective manner.
  • Facilitate workshops for the community, IJC staff and/or clients to increase awareness of community social programs/services and IJC services and mandates.
  • Assist with the development of client healing plans when required.
  • Provide up to date information on available community resources to IJC staff to assist them in meeting their clients’ requests for legal, social, housing, transportation and health and wellness supports.
  • Work collaboratively with the IJC Elder to share referral information and manage organizational demands on the team.
  • When requested by the legal team, refer clients to community programs, health agencies, treatment facilities, housing agencies and any other program or service required and undertake and complete all research, applications, intake documents, and all related documentation, including travel arrangements if required.
  • Compile and maintain a comprehensive and up-to-date electronic database of community resources and services, shared across the IJC network
  • Work closely with BCFNJC communications department regarding promotions and event planning in the community.
  • Contribute to the collaborative approach to wrap-around services in the Indigenous Justice Centres
  • Work together with the IJC team to maintain a welcoming, high-function centre by supporting colleagues and community partners, as assigned
  • Provide backup support for front desk coverage as needed. Contribute to BCFNJC-wide office management and records keeping
  • Comply with BCFNJC policies and procedures with particular attention to client confidentiality
  • Provide positive contributions to the team dynamics.

Qualifications and Work Experience:

  • Education in a related human / social service.
  • 3+ years of relevant education and/or other (including lived) experience related to working with Indigenous or non-Indigenous social, community or government agencies or organizations where duties included: workshop facilitation, education program intake or delivery, event planning, health or wellness program delivery, advocacy, or other related duties relevant to satisfying the mandate of the BCFNJC.
  • Knowledge of Indigenous cultures and an understanding of the local Indigenous cultural environment.
  • Understands what it means to provide a culturally safe environment for clients and co-workers.
  • Knowledge of provincial and local agencies that offer support services to Indigenous peoples, in particular for offenders, children, youth and families.
  • Knowledge of First Nations funding agreements and programs / services offered directly by First Nation bands is an asset.
  • Proficient in Microsoft applications, including MSWord, Teams, PowerPoint and Excel.
  • Strong organizational and file management skills.
  • Demonstrated ability to build trust and rapport.
  • Effective communication and listening skills.
  • Strong written communication skills.
  • Self-motivated with the ability to work with minimal supervision in a team-oriented setting.
  • Compassionate, caring, patient and able to work well with others.
  • Demonstrated ability to maintain confidentiality, problem solve and take initiative.
  • Valid BC Driver’s License, the use of a vehicle and ability to travel.
  • A clear criminal reference check (CPIC) and Vulnerable Sector Clearance will be a condition of employment.

For more information please visit: www.indeed.com

 

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