Posted Nov 4, 2021Senior Manager/ Case Manager



Business: Nicola Valley Shelter and Support Society
Address: Merritt, B.C.


Social Services Community Management


The Nicola Valley Shelter and Support Society is seeking a Senior Manager/ Case Manager for our 24-hour low barrier Emergency Shelter


This senior position has primary responsibility for the day-to-day management of the shelter and implementation of case management services for our guests. You will supervise, and be supported by a staff including a junior manage and staff team leader. This position reports to the NVSSS board of directors. 


This is a full time position (35-40 hours) requiring a flexible work schedule including weekends.


Applicants will require:

  • Pass and maintain a clear Criminal Record Check
  • Must hold or be willing to obtain a valid First Aid Certificate
  • Support a harm reduction model in the community, with associated training or be willing to train.
  • BSW or Post-secondary degree in related field.
  • Class 5 driver’s license

Preferred qualifications and experience:

  • 2-5 years’ experience working with individuals with mental health and / or addictions in a front-line support role or a combination of post- secondary education and experience.
  • Experience running programming in group settings
  • Experience recruiting and managing staff
  • Sound knowledge and understanding of the systemic, cultural and individual barriers facing the homeless and those dealing with mental health and substance use disorder.
  • VAT training

Skills and Abilities

  • Able to deal with a wide variety of clients in a non-judgmental and compassionate manner
  • Conflict resolution training or experience. Trauma informed practice training or experience
  • Understanding of the causes and effects of homelessness and/ or living in poverty
  • Understanding of the effects of colonization and aboriginal culture
  • Strong communication skills, both verbal and written
  • Ability to source funding, compile statistics, and generate meaningful reports
  • Ability to work effectively as part of a team and independently
  • Strong organizational and time management skills
  • Reliable and flexible self-starter with the Ability to multitask
  • Computer literate. Experience working with Microsoft Word, Excel, and Outlook
  • Good knowledge of community resources

Responsibilities include but are not limited to:

  • Recruit, supervise and train support staff
  • Develop and monitor case management plans for all guests.
  • Complete VATs and housing application forms.
  • Fulfill all reporting obligations including those involving clients, staff, and board membership.
  • Collecting client information and entering it onto BC Housing database system (HIFIS)
  • Ensure that all NVSSS policies and procedures are followed by all staff and guests
  • Report areas of concern or need to the Society Board at regularly scheduled meetings.
  • Other duties and projects as required

Salary and remunerations:  Salary is negotiable based qualifications and experience.

Cover letters and resumes will be accepted until this position is filled.

By mail: BOX 424 Merritt BC. V1K 1B8

By e-mail:

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