Posted May 13, 2022Local Operations Manager
Full-time
Description
For more information and to apply, please visit www.indeed.com
What you'll do
- Oversee operations in Lac Le Jeune, BC, Canada managing a specific portfolio of properties
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Managing inventory / supplies and ensuring we have everything we need in stock locally at all times.
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Communicating regularly with our laundry manager in Kelowna to help coordinate appropriate linen pickup lists and schedules
- Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Partner and assist your Business Development Representative when new units join the portfolio
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage for your manager and Co-LOM(s) when necessary
- Conduct regular inspections prior to guest and owner arrivals
- Occasional need to perform housekeeping and maintenance duties
- closely monitor the reservations and chedule your employees to ensure homes are clean, well stocked and ready for guest / owner arrivals
- Traveling between worksites is frequent and this person will need their own reliable transportation.
The skills you'll need
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- Availability to work Sunday through Saturday, early mornings and evenings as needed.
- Professional in all forms of communications such as email, phone calls, video calls and texts
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior housekeeping experience a plus
- Adhere to all company policies and procedures
- Ability to stand, sit, and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist