Details

Business: Canadian Tire
Address: 2761 Forksdale Avenue, Merritt
Website: indeed.com

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Description

Store Manager - Merritt

$45,000–$60,000 a year

The Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience and retail execution. This role involves a close working relationship with the Dealer, General Manager and Department Managers.

Main Responsibilities and Tasks:

• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
• Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
• Leads by example by consistently delivering an excellent customer experience.
• Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
• Maintains community relations in order to build and enhance the image of Canadian Tire.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
• Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
• Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
• Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.

Requirements:

• Leadership and senior managerial experience in the retail or similar industry.
• Excellent knowledge and understanding of retail and financial principles.
• Excellent knowledge of market trends and competition in the retail and automotive service industry.
• Proven track record in retail sales, retail execution and operations in a management role is required.
• Ability to understand and operate POS and inventory computer systems is considered an asset.
• Experience in a Canadian Tire store is considered an asset.
• Strong orientation towards customer service excellence.
• Entrepreneurial and results-oriented individuals who possess solid organizational skills.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team's activities and projects.
• Proactive problem-solving skills and ability to make ambiguous decisions.
• Ability to multitask, adapt and cope with challenging situations.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• Scholarships
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Employment Verifications
• Criminal Background Check
• Credit Check

For more information and to apply please visit www.indeed.ca