Posted Sep 13, 2023Store Manager



Business: Canadian Tire
Address: 2761 Forksdale Avenue, Merritt




Store Manager - Merritt

$45,000–$60,000 a year

The Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience and retail execution. This role involves a close working relationship with the Dealer, General Manager and Department Managers.

Main Responsibilities and Tasks:

  • Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
  • Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
  • Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
  • Leads by example by consistently delivering an excellent customer experience.
  • Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
  • Maintains community relations in order to build and enhance the image of Canadian Tire.
  • Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
  • Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
  • Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
  • Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
  • Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.


  • Leadership and senior managerial experience in the retail or similar industry.
  • Excellent knowledge and understanding of retail and financial principles.
  • Excellent knowledge of market trends and competition in the retail and automotive service industry.
  • Proven track record in retail sales, retail execution and operations in a management role is required.
  • Ability to understand and operate POS and inventory computer systems is considered an asset.
  • Experience in a Canadian Tire store is considered an asset.
  • Strong orientation towards customer service excellence.
  • Entrepreneurial and results-oriented individuals who possess solid organizational skills.
  • Ability to lead and manage a team to achieve common goals in a fast-paced environment.
  • Strong communication skills.
  • Ability to motivate and coach others as well as provide feedback.
  • Ability to plan, organize, delegate and follow up on team's activities and projects.
  • Proactive problem-solving skills and ability to make ambiguous decisions.
  • Ability to multitask, adapt and cope with challenging situations.

Physical Demands and Working Conditions

  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

  • Competitive compensation and benefit package
  • Potential for Profit Sharing
  • Employee Shopping Discounts
  • Flexible work hours
  • Learning and Development opportunities
  • Scholarships
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

  • Reference Check
  • Employment Verifications
  • Criminal Background Check
  • Credit Check

For more information and to apply please visit

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